Credit card terminal (Clover) not working

Credit card terminal (Clover) not working

Cause: Clover may be disconnected with POS terminal.

Troubleshoot and solution: 1)  Reconnect Clover with POS terminal. (Follow steps on Clover connection instruction guide)
2) Check if Clover Terminal has power connected. All connections to Clover are all securely connected.
3) Make sure the router which the Clover is connected to has power and all lights are green. If Clover is connected via Wifi, please make sure the Wifi is working properly.
4) Restart the Clover Terminal by opening the back door behind the terminal. A small green button inside toward the inner part of the compartment. Press and hold the button for 3 seconds will prompt the restart/power off option appear on the Clover display screen. Select restart the terminal. After Clover restarted, Pair it with POS system to resume connection.